I have been in this industry for over 25 years in the same area, I have worked in high quality auto body shops large and small, and have owned my own collision and custom shop in Portland Oregon for the last 8 years. In my area there are hundreds of auto body repair shops in a very small area, yet I only know a few I would trust with my vehicles. So for the most part you have to be as informed as you can, and ask alot of questions.

I am going to give you some information about the industry that will hopefully help to make that informed decision a little easier. First, do not let your insurance company tell you where to have your vehicle repaired, in most cases they have contracts with the shop to save them money in exchange for sending them your vehicle. in this case the insurance company saves money, the shop gets the work but has to cut corners to keep the cost down for the insurance company. And you, the one that pays the insurance company all those inflated premiums, and pays the body shop your deductible gets a substandard repair. The insurance company may say “if you don’t take the job to our repair shop we can’t guaranty the work”, the fact is any and all good auto body shops guaranty their work for as long as you own your car, if they don’t, go somewhere else.

Next thing to do is be sure to question the person who is estimating your damage, smaller shop owners will usually take care of you personally, and in most cases, actually be involved in the repair process. In most of the larger or chain shops the person writing the estimate on how to fix your vehicle is a salesperson, usually having absolutely no experience repairing cars, not to say that the techs working at that shop wont fix your car correctly, but they may just not feel like rewriting the estimate the way it should of been written to begin with. Just be aware and ask the questions. Also small shops may not have all the fancy lasers and computer operated equipment of a large shop, Then again lasers and computers don’t fix cars in most cases they are sales tools and rarely used. Even a frame rack although necessary is nothing more then a few well placed trees, they don’t fix cars, the tech is the most important part of the repair.

Ask if the body shop is on any insurance programs or DRP,(direct repair programs) if they are ask why? the only reason I know why a auto body shop would agree to be on a DRP would be to get work that they couldn’t get on their own. Again this does not mean just because they have a DRP they are not a great shop, but if they have 20 DRP’s then I would be a little concerned? Ask them to explain.

And by far the best resource for finding a good body shop is word of mouth, a friend that’s had work done and is happy to let you know about the auto body shop he had good luck with is a good sign they were treated well. If you have no friends or coworkers that have had resent repairs, you can try the local automotive paint supply stores in the area, they visit shops large and small every day and may be able to help you out.

I hope this gives you a starting point, there is so much more to information on this subject and I will try to keep writing more articles in the near future.

This three stage process drove painters crazy when attempting to match colors. Typically, when a fender replacement was needed, blending the color back into the door to achieve a proper color match was required. In preparation for the blending operation all items are removed from the door such as handles, glass, moldings and trim. The base coat or first stage was applied to the fender and partially into the door. The second stage is the application of the clear coat, which is applied in two coats over the fender and complete door.With the addition of another spraying process after the base or first stage, the blending into the door did not produce an acceptable color match. The industry had to come up with a solution to this problem. The answer required a procedure known as zone refinishing.

The same type of damage that previously required blending into the door now includes the preparation and refinishing of additional undamaged panels along the same side as the repairs. Depending on the color and location, it may be necessary to paint the entire side of a vehicle in order to achieve a proper color match. There are also custom colors that appear to change drastically when viewed from different angles. One example is changing from a rust color to a deep purple and the car actually appears to undergo a change of color as it moves towards or away from you. This is due to the addition of special pearls and xirallic effects.

Xirallic effects are aluminum oxide platelets which are then coated with metal oxides. These platelets are manufactured synthetically using a new crystallization process. The cost of this type of additive is expensive compared to typical pearl type applications. The addition of the three stage refinishing process takes considerably more time to complete. In conclusion the three stage refinishing process is here to stay and adds pleasant visual affect to the cars of today.

This three stage process drove painters crazy when attempting to match colors. Typically, when a fender replacement was needed, blending the color back into the door to achieve a proper color match was required. In preparation for the blending operation all items are removed from the door such as handles, glass, moldings and trim. The base coat or first stage was applied to the fender and partially into the door. The second stage is the application of the clear coat, which is applied in two coats over the fender and complete door.With the addition of another spraying process after the base or first stage, the blending into the door did not produce an acceptable color match. The industry had to come up with a solution to this problem. The answer required a procedure known as zone refinishing.

The same type of damage that previously required blending into the door now includes the preparation and refinishing of additional undamaged panels along the same side as the repairs. Depending on the color and location, it may be necessary to paint the entire side of a vehicle in order to achieve a proper color match. There are also custom colors that appear to change drastically when viewed from different angles. One example is changing from a rust color to a deep purple and the car actually appears to undergo a change of color as it moves towards or away from you. This is due to the addition of special pearls and xirallic effects.

Xirallic effects are aluminum oxide platelets which are then coated with metal oxides. These platelets are manufactured synthetically using a new crystallization process. The cost of this type of additive is expensive compared to typical pearl type applications. The addition of the three stage refinishing process takes considerably more time to complete. In conclusion the three stage refinishing process is here to stay and adds pleasant visual affect to the cars of today.